Shipping policy

We will endeavour to have your order to you within the below specified times, however during busy times such as Christmas, Public Holidays and sale times, delivery times may vary.

> Rugs 7-14 business days from order date
> Canvas Prints 14-21 days from order date
> Handpainted artwork 28-35 days from order date

* Framing options may incur an extra 7 days on top of the artwork ETA

If you haven’t received your order after the specified time frames, please email admin@alisaandlysandra.com.au

 

Will I receive all my orders at once? 

Please note that your shopping cart may contain items with varying lead times of each other in which case we will ship only when an order is complete in total and ready to ship. If you wish to ship items separately, please make comment in the field provided at checkout or please contact us directly to make such arrangements.

 

 

What if I’m not home?

If you are not home to receive your delivery, and you have not noted ‘authority to leave’ at the checkout, then our courier will return your goods to the depot and another delivery can be arranged. A calling card will be left with details for you to call and arrange a redelivery of your item(s). Please also note that we require a street address for all deliveries, as we cannot deliver items to a PO box.